Director of Safety and Security

Company: The Voluntary Protection Programs Participants' As
Location: Anaheim
Posted on: March 28, 2025

Job Description:

Additional InformationJob Number: 25008396Job Category: Loss Prevention & SecurityLocation: Fairfield Anaheim Resort, 1460 South Harbor Boulevard, Anaheim, California, United States, 92802Schedule: Full TimeLocated Remotely? NPosition Type: ManagementJOB SUMMARYManages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.CANDIDATE PROFILEEducation and Experience

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
• OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations
  • Assists in the development and implementation of emergency procedures.
  • Conducts investigation of all losses of property assets and refers to proper management for disposition.
  • Deploys security staff to effectively monitor and protect property assets.
  • Complies with all Corporate Loss Prevention safety and security management guidelines and procedures.
  • Conducts periodic patrols of entire property and parking areas.
  • Recognizes success across areas of responsibility.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Provides means for obtaining necessary medical attention on a timely basis.Leading Security/Loss Prevention Teams
    • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
    • Celebrates successes by publicly recognizing the contributions of team members.
    • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Strives to improve service performance.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Ensuring Exceptional Customer Service
      • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
      • Empowers employees to provide excellent customer service.
      • Meets quality standards and customer expectations on a daily basis.
      • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.Conducting Human Resources Activities
        • Assists in minimizing cost of accident claims through aggressive claims management.
        • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
        • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
        • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
        • Administers property policies fairly and consistently.
        • Maintains first aid and CPR certifications required for Loss Prevention officers.
        • Handles guest problems and complaints.
        • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
        • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities
          • Analyzes information and evaluates results to choose the best solution and solve problems.
          • Develops and maintains a working relationship with local law enforcement authorities.
          • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
          • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.The salary range for this position is $70,000 to $95,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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